I received your reply to my review. You are not the Vice President I left the star for, it is another Vice President. If you responded to my email requesting the information, would it have hurt to say

Fire them all then re-hire and put them through customer service experience training!

Firstly, It is too bad yelp makes you choose any stars as associa is a complete joke of a property management company and do not deserve even one star. The only thing they care about is collecting the