My husband and I purchased a mattress and was told they'd take the old one. I got a text estimating their arrival at 9:20. They didn't arrive till 11:45. They refused to take the old mattress because

Everything. Service is a major problem. Value is another problem. These problems never existed before. This time made me go somewhere else for good.

They could maybe disclose their unfair business practices. Mattresses generally have stains on them. I have yet to see a discarded mattress on the side of the road in good condition. You don't replace