Why don't they have a designated return line? Why do they insist on making things more difficult than they need to be? How does it make sense to make someone wait in a line of 20+people just to return

I was in the men's aisle to look for a shirt for my brother and they had bugs all over the shirt! reported it to an employee and told me "what do you want me to do about it"! incredibly rude!!! and to

I like the store but not the rude employees today I went for few items and I ask for the price and the employee say are you serious? I'm not going to worry about a price ask someone else and literally