Team member must be re-trained in customer service. Must watch a video or refer back to employee company handbook. Team member is disgruntled? why still be employed at CVS? Or switch department/differ

Employee attitude, stood in line for 5 mins to try to use the bathroom as most bathrooms are locked. I saw the person in self checkout wasn't insanely busy compared to the person checking out guests.

wait time to speak to someone is exhausting. messaging is useless. there is a kind of helplessness in trying to transfer a medication to another pharmacy. repeatedly out of stock. inventory management