Disrespectful rude lady at the front desk with gray hair that had a bad tone when I asked a simple question. And they don't give refunds when they don’t allow you in your room

I would like to thank Ms Anastasia and Ms Jennifer at the front desk! They made me and my family’s stay very worthwhile. Great customer service and great service overall. Glad I found this place it’s

We had a pleasant stay. I’m giving 4 stars because our shower wasn’t clean. I found men hair on the shower walls and it didn’t seem clean at all. However, the rest of the room was very clean, the bed