After filing a grievance on 11/21/25 I was promised that I would be contacted within 24 hours. On 1/5/26 I called to follow up on my grievance. The customer service rep's response was to tell me that

George is the best!! I have a very difficult situation with my veins but he's always on point

We arrived as a walk in - checked in - waited one hour while seemed like 4 technicians were working. 80 year old woman sat in waiting room with nobody else waiting - fasting all day. A random patient