We reserved a particular room on the 4th floor. Check in time was at 3pm but it wasn’t ready at 3:15 and we needed to get to a show… would we take another room? Yes… sorry no rooms are ready. Still w.

Mostly nice but the water had the worst smell and taste of any water i've experienced in hotels in the 50 states + DC. Stay away. At the time, I reported it to the hotel and didn't even get a reply...

The check in was quick. We are Diamond members but were offered first floor. I mentioned my Diamond status. I was told I couldn't be upgraded (I didn't ask for that) but that they could give me a r...