Sorry to read of others experience but mine has been fantastic on multiple purchases over the last 3 years. First learned of Bob's in Boston when I bought a used mattress from a girl that was moving i

cheap and good but customer service are lazy but really gooooood price and also very very very beautiful in the inside

Friendly staff that did not pressure or try to up sell products. Lots of options to choose from and so far the bedroom set we purchased seems sturdy and well made.