Crate & Barrel closed my Crate & Barrel credit card without prior notice due to inactivity. I actually noticed because I tried to purchase something online. Horrible business practice not only because

I walked in and was not greeted kindly by the store manager Michelle. She was very passive aggressive and unhelpful for what I was looking for. She wouldn't even help me by telling me where the item I

I stopped going to this particular store for over a year because of its deplorable service. However, we recently stopped just to get a last minute gift and WOW what a difference true leadership makes!