My 87-year-old mother was charged $414 in labor for a canister purge valve replacement--a job that takes under an hour. I'm a former mechanic and know this is excessive. No itemized breakdown, no just

The service department is a joke. I took my brand new $60k SUV there for repair because it broke down 4 days after the purchase. I was told that apparently my brakes had a factory defect and they prob

My wife, who is also elderly, took her car in because her horn stopped working. TWO THOUSAND SIX HUNDRED FORTY THREE DOLLARS LATER, she got her car back. The service manager said the cost was her faul