The store overall is fine however, there is a need for improvement at the checkout counter in the men's department. One of the cashiers requires additional training in customer service.

NO ONE ever answers the phone, ever - you're just left hanging and then you get hung up on before anyone even answers. According to the recording, they only have 3 departments: Cosmetics, At Your Serv

I've been shopping at Macy's for decades. They have a great selection of products and the service is generally good. Prices are usually competitive, especially when you hit their sales.