Kendrick did a great job diagnosing the issue with my HVAC system. He clearly explained how everything works and helped me feel much more knowledgeable overall, so I can better assess my system myself

Ongoing problem every winter heat pump frost over wind temperature is 35° or lower. Cannot get a person on the phone. I'll calls when they answer or forwarded to AI. No one calls back. When they final

Absolutely the worse customer service. DO NOT purchase their Comfort Club program. They make appointments with arrival windows of 12:00-5;00 and then never show up, never call, no contact whatsoever.