Totally inept staff that shouldn't have been handling the issue I raised in the first place. A manager should have been called and wasn't, therefore an uninformed, inept front desk person took it upon

We've been bringing our dog Ginny for training with Karen. Her positive reinforcement technique is working wonders. Our exuberant mini Golden-doodle is becoming patient & polite and just Loves Karen.

My pup looked so handsome after his grooming. He loved the staff, he did not cry or act out when being dropped off.