I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously used them for other smaller jobs and was overall pleased with their service. One of their technicians

No follow up. Kept me on hold with a manager for over 20 mins then hung up me. Called various times and was sent to voicemail. Would not recommend unless you want your time wasted.

TL;DR Hughes Mechanical made egregious unauthorized changes to my plumbing, refused to undo them, and then ghosted. I hired Hughes Mechanical for a small job - snake the kitchen sink drain and replace