Customer service from front desk manager, who made executive “random” decision about changing our room type from a king to a queen without seeking our permission. Explained rationale for our strong pr

Being a loyal Hilton member, it’s obvious that we will always choose a Hilton chain first. Upon arrival, the valet greeted us. They are the consistent employees that always acknowledge your departure

I'm in town about a week each month and have always booked the Marriott Uptown or Virgin. But as a Gold HHonors member, I was excited to finally book the Canopy! Stacey, the valet, is the best thing .