Very disorganized. There was a long line at the airport counter location. Luckily I am a "Preferred" member, so I went straight to the rental location taking the shuttle. Shuttle service was nice and

I'm a Presidents Club member and showed my complimentary upgrade options in the Avis app to the black gentleman with short hair who assisted me. He specifically told me the app gives more options than

After a very long wait they didn't even have the car we reserved, and we didn't get the refund we deserved. Lady at counter seemed incredibly overwhelmed. I would not recommend this rental place to an