Horrible customer service. You would expect them to hire friendly and helpful staff, but no. Every time I come here I have to look for staff or ask for help. No greetings or goodbyes. It's just common

I love RL. The design of each store is so unique and inviting. But all that is trumped by the not so friendly staff. They seem to speak to each other while assisting me. And they don't pay much attent

My daughter purchased something for my husband which didn't work out. She returned it a bit after the allotted time (they were still selling the item). They told her that she could have store credit,