we flew from Indiana to El Paso and rented a FULL SIZE SUV!!!! when we got to El Paso the lady at the counter was EXTREMELY RUDE AND IGNORANT!! also they down graded us to smaller mini van (pacific).

Terrible. I rented a compact car and they gave me a 16 passenger van, even though they had multiple other cars available. I returned two days ago and they still haven't closed out the rental or sent a

All i can say is WOW Avis. I picked up a car at the El Paso airport Avis. Someone would assume that paying for an upgrade would include a clean immaculate interior. Wrong! The car i got was very clean