I love pollo tropical the food is awesome but this pollo tropical was just so rude!! the customer service was horrible ! My husband walked in because he was doing uber eats and he had a order he neede

Service is terrible! Went through Drive-thru and they forgot a side, went inside and waited literally 30 minutes (it was packed so i understood) asked the manager and she was like "You still don't hav

I literally just left no more than 15 minutes ago. It was pouring rain. Bad lightning and thundering. The manager had the audacity to have the young lady stay outside taking orders in such horrible we