I stayed 2 nights on points, was upgraded to a beautiful 1BR/2BA Madison suite, and loved it. Yes; the hotel’s undergoing a lobby-floor renovation, but they waived the “destination” fee (usually $60 .

Struggled with rating and review but honest takeaway is that I would not stay at this location even if it was a redemption or reduced rate as too many service fails. Full disclosure: this was a 100k..

Once I posted on Trip Advisors that this was the best hotel I have stayed at . No more! the hotel has lost its luster. I have stayed here over a dozen times, and this was the worst stay. Yes, they ar.