To Whom It May Concern, I am writing to formally express my dissatisfaction with the lack of professionalism displayed at your facility this morning. At 5:00 a.m., the gym did not open as scheduled. T

I canceled multiple City Sports Club memberships in November, yet I have continued to be charged after cancellation. Since noticing the charges, I have called seven times trying to resolve the issue.

Julie, Sales Op, could have made my son's experience more pleasant but instead of being a stickler for rules, she lost a new client/member. In this day and age where customer service is the backbone f