From getting off the trolley at the rental car building, it took over an hour before getting to the counter and getting our rental car assigned. People arriving after us had a much longer wait. There

One of the worst customer service experiences I have ever had at an Avis location. From the moment we arrived with our young children in a stroller, the employee outside was rude and raised her voice

After an 8.5 hour flight journey we had to wait for 2.5 hours for to get hold of a pre-reserved rental car from Avis. the line was so long that we had to wait outside in the common area in another lin