we had placed our order at the wrong address and instead of offering a solution or telling us how to get our money back they started telling us about how it was our fault and made many passive aggress

Employees used foul language multiple times. Screamed at each other. Failed to include the cooked I ordered. Gave me the wrong sandwiches. Tried to call and complain but phone always busy ( tried mult

I enter and it goes like this.. Employee: "May I help you?" Me: "I'm picking up my order I placed through the app" Her: "The one with 6 sandwiches and no tip? It's over there." Me: "You mean this cash