Had a reservation and no problem with being seated right away but some of the seating is way too close which makes it really hard for conversation. The food service started with tea, and we opted for

Had the grand tea. It was good. A bit pricy. Service was good. Loads of teas and things to buy in the store.

Great sandwiches and tea! The individual tea pots are a great idea, you can get multiple small pots rather than committing to one tea for your whole experience. Service was great, and you HAVE to try