DHL Express has absolutely horrible customer service. They don't care. Can't get a live person.

I kept getting messages that my package was held up. At first, it turned out that the sender had not paid the required duties, and DHL's website is so screwed up that he couldn't figure out how to pay

Well, what can I say about DHL? Let twice I ordered the same product and both times I did not receive it. But, the tracking label showed that the product was delivered. But where did they put it. No w