I found the service at this Best Buy store excellent. I was helping my parents purchase a new phone and Dana could not have been nicer or more helpful with our purchase. All of the staff there were ve

I'm routinely dismayed at the quality of customer service and often question if it's a lost art. I'm happy to report that on this day, in this store, I found it alive and well. I ordered a phone on li

They encourage you to pay $180 per year for extended coverage, and then (a) they make you pay $174.99 to visit your appliance, then deny you have geek squad coverage, so they charge you an additional