I when to this place I orden in the machine they make me wait for 30 minutes and other peoples was getting their foods is Taco Bell people is trash

So I ordered online for pick up- went to the drive thru to pick it up "we don't let you pick up through the drive thru"??? So then I had to wait cause I was stuck in the drive thru for 20 minutes. I g

Wanted 15 Diablo sauce, only got 6. How do you include the number on your order and leave me hanging like that