The only positive experiences I've had with Best Buy have been through their car auto body shop. The staff there are genuinely friendly, professional, and quick to help. I had a screen radio installed

I ordered 3 remote controls from Best Buy. One I kept. Two were the same, although I told them not to send me one like the first one. I sent them both back via Fed-Ex. I got a refund for the first one

Lousy service. I tried calling to ask about the physical condition of an "Open Box" refrigerator they had in stock. The entire call lasted 14 minutes; 1st a computer, then a call center, then a Nor Ca