I encountered a staff member who seemed unwilling to assist customers properly. The kiosk payment process was unclear, leading to a 15 minute wait to get our questions answered. Despite this, we were

Always have to park and wait 10+ minutes. Even for a single burger. Go before work at times and on a time crunch. Regardless, shouldn't be taking that long with only 2 to 3 cars in the drive thru.

They closed in the middle of my order. Had me waiting for over 20 minutes. Didn't say anything, just hid. On Christmas. This place needs an extermination