If your autopay were accidentally denied, Astound would charge you $25. No warning. Once you receive a notification, it's too late to correct. So this is not a good policy, and the penalty is too high

Had the worst time with astound! I tried signing up for mobile and was left without cell service. I went in to get some help and she made me call MYSELF TO GET help. Didn't even offer to call herself.

Used to be good. Not anymore. Bait-and-switch tactics and absurd pricing galore. I've had to speak to customer service (who are only available by phone, generally with a long hold time) on multiple oc