I had a great experience with Baton and the crew at Costen Floors today. I stopped in with a small carpet issue and was genuinely impressed. Excellent customer service at Costen Floors. Baton and the

I didn't end up purchasing a carpet from Costen because the carpet I needed to replace was discontinued and I was just trying to track it down. However, my customer service experience was so memorable

Went to the store on Maryland Drive in Richmond, Associate would not have anything to do with my husband who brought some sample flooring we were trying to match. He stated that they would not attempt