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Xana Hotelle (Shenyang South Railway Station Yida Yi Yuanhun Nanyuan Qu Northeast University Branch)

Xana Hotelle (Shenyang South Railway Station Yida Yi Yuanhun Nanyuan Qu Northeast University Branch)

希岸酒店(沈阳南站医大一院浑南院区东北大学店)
TRIP.COM
(172)
4.8
COST
¥228+

About

Xana Hotel Near Shenyang the First Hospital of China Medical University Hunnan Campus, Northeastern University Shenyang South Railway StationAs the 4th-generation mid-to-high-end upgraded product under the Jinjiang Hotels brand, this hotel offers exceptional accessibility and a prime location.It is conveniently adjacent to Shenyang the First Hospital of China Medical University Hunnan Campus, Northeastern University, and Shenyang South Railway Station, catering to the needs of guests traveling for medical purposes, education, or business. Additionally, it is close to Mozishan Park and City Central Park, and only 3.5 kilometers away from Liaoning Provincial Museum and Liaoning Science and Technology Museum, further enhancing its geographical advantage.The hotel features 108 spacious guest rooms, each equipped with Mlily Zero-Pressure Mattresses, full-house smart home devices, and 55-inch high-definition TVs. The bathrooms have separate dry and wet areas for washing and bathing. On-site facilities also include a laundry room and a gym. From carefully selected toiletries to thoughtfully prepared daily necessities, the hotel provides ample options for both business travelers and leisure vacationers.Xana Hotel upholds the value proposition of Small Happiness Starts with Spoiling You. No matter what role you play or what kind of life you lead, you may not change life itself, but you can choose your attitude towards lifean attitude of spoiling yourself. The hotels spoiling culture permeates every corner well-groomed staff provide attentive butler service, and every detail reflects care and thoughtfulness, all to create a home-away-from-home experience for guests.Moreover, the hotel is equipped with a high-end large conference room, offering professional, efficient, and timely meeting spaces for business professionals. Meanwhile, the gym is fully equipped with various fitness equipment, allowing guests to maintain a good exercise routine and stay energetic even during busy trips.Start a comfortable, convenient, and pleasant journey hereXana Hotel, making your trip elegant and refined.

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Ratings & Reviews

4.8
(172)
整体环境是好的,性价比也很高。前台的女生男生都很高颜值。但是就以下两点来说我觉得需要改善,而且感觉你们目前服务人员处理问题的能力还远远达不到总经理在电话旁边写的那封寄语。1.昨晚入住的时候没有明确的跟我说这个退房时间是多少然后我认为你们既然是一家房间里面可以语音呼唤这个智能管家的有这么一个设置,那应该在入住的时候也提前说明如何呼唤,以及呼唤的时候能控制房间里什么样的东西有什么样的功能性,但是昨天入住的时候并未提到,包括我到房间的时候打电话给前台问我说要呼唤什么,然后前台也是说错了,我是最后自己拔了房卡,又再听电视启动之后我才知道准确的是要呼唤你好锦江,并且实际上可以去控制更多的功能,但是我在电话里问你们前台的时候,他其实是不了解的,后面他所说是他们每次都会在微信上发一个文案给顾客,但是自己从来没有看过,我觉得这一点的话也是作为一个酒店服务水平的重不重视的程度。也确实让体验感大打折扣。2.第二就是你们的地板本身就是有一点点滑的加上你们的配备的拖鞋,时不时就感到特别容易滑。万一一不小心就可能感觉很容易滑倒,那如果万一摔倒了,或者是滑倒了扭到脚了。请问这个责任酒店是否能承担得起?这种小细节呢,就算可能一般的客人有这种感受,他只要没有发生问题的时候,他可能也不会反馈,但是这种细节才是决定了酒店如何避免未来的风险,也希望你们能够重视。3.第三就是退房的时候跟你们这个前台的女士也反馈了。她的回复呢就是说好的知道了,下次来送早餐什么的。但这个并没有解决我提出的问题,是我认为以我住了这么多家酒店的经验来讲,你们应该是有一个现场能够及时去反馈的一套话术或者是说能够让顾客现场去反馈这个问题的时候就能有一个回应,那我们可能之后会怎么怎么样去做,这样子才能顾客安心,否则我就是提个问题,然后你们就说知道的话,这样子其实并不能让我觉得我提出的意见有被酒店足够的重视,这个也是你们要全面去加强人员的培训的。整体,态度没有毛病,解决问题和危机公关的意识太缺乏了,同时你们也是作为这个锦江旗下的中高端酒店,那我认为这个水平和认知肯定是要提升的,还要有很大一段差距。用通俗的话来讲,就是感觉你们这员工人可以,但就是有点呆呆的,但是我们来这里不是来交朋友来了对吧?我们是要一个专业的一个职业的素质和服务态度。
匿名用户
Last month
服务满意,体验满分,卫生干净,值得一试
M428497****
Last month
房间挺干净的,床品也挺舒适的,毛巾很厚实,中央空调也很给力,窗帘很厚不透光,睡的还挺舒适的
M42821****
Last month

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