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Hezhou Yuemei Hotel (Chengdu Wuhou Shrine Jinli Branch)

Hezhou Yuemei Hotel (Chengdu Wuhou Shrine Jinli Branch)

和舟悦美酒店(成都武侯祠锦里店)
Comfort Hotel · Wuhouci Cross Street
TRIP.COM
(356)
3.6
COST
¥195+

About

The Harmony Ark Hotel Chengdu Wuhou Temple Jinli provides a great place for travelers to relax after a busy day. The Harmony Ark Hotel Chengdu Wuhou Temple Jinli offers a pleasant stay in Chengdu for those traveling for business or leisure. The hotel is conveniently located just 5km from Chengdu South Railway Station and 14km from Chengdu Shuangliu International Airport. Transportation around the city is also convenient, with Gaoshengqiao Metro Station within walking distance. With multiple attractions nearby including Chengdu City Tour Bus, Liu Beis Tomb and Chengdu Wuhou Shrine Museum - Cultural Relics Area, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. Guests of this Chengdu hotel can make use of the parking facilities. This hotel is the usual choice for a large number of business travelers.

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Ratings & Reviews

3.6
(356)
酒店距离地铁站进,容易找到,环境干净,服务周到,每天打扫,早餐很好,就是隔音偏差
_WeChat328295****
2 months ago
失望至极,必须差评! 本次入住让我见识了什么叫形式主义服务和机械式推诿。因感冒无法使用空调,向前台请求加两床被子这一最基本的需求,竟遭遇了一场令人极其不悦的辩论:1. 首次回应,答非所问:我说冷,需要被子,前台机器人般地回复我们有空调。这是在无视客人的实际陈述,还是觉得客人不会用空调?服务者的耳朵和同理心在哪里?2. 解释原因后,继续推脱:在我明确告知感冒不能吹空调后,得到的不是好的,我们尽快为您寻找,而是不一定有、我们有一百多个房间要备用怎么办。这不是在解决问题,而是在用虚构的困难搪塞客人!偌大一个酒店,调度两床备用被褥都成系统难题?3. 态度冷漠,毫无担当:整个沟通过程中,前台人员流露出的是一种不情愿和嫌麻烦的态度。作为服务行业,在客人明确身体不适时,没有一句关怀,反而百般推诿,让人心寒。这不是能力问题,就是态度和意识问题! 酒店宣传的贴心服务在此刻显得无比讽刺。连客人明确提出的、合情合理的保暖需求都无法满足,反而要客人反复请求,这家酒店的服务培训和管理水平令人质疑。建议酒店管理层好好听听这段对话录音本人已留存,反思一下你们的前台是把客人当麻烦,还是当服务对象!提醒后续旅客:如果你对服务有超出标准流程的合理需求,请做好被敷衍和辩论的心理准备。
_CFT010000001396****
Last year
2米的床 被子很短,一次性拖鞋需要打电话单独要,房间灯昏暗,这个钱定这个房间不太值
_WeChat292441****
Last year

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Free Wi-Fi
Dining
Laundry Service
Smoking Allowed
Luggage Storage

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