We return to this hotel because of the wonderful staff. Everyone from the front desk to breakfast attendants and housekeeping are very friendly and attentive to guest needs. As much as we enjoy it, a

My mother and I stayed at The Best Western Coach House from Christmas Eve to the 28th. I live in Springfield , but my mother requires wheelchair accessibility, which my own home does not provide. When

My accessible room was ok but showed a lot of wear. The laminated hardwood floor had many pieces missing and was bumpy. Not a huge deal but it shows that maintenance has been deferred. Most annoying w