Bad service. Employees couldn't even show care and refused warranty care service, even acting bothered by inquiring. Going to REI or somewhere else now.

Imagine buying a bike somewhere with guaranteed service and when you try and get it serviced it's "ski" season so they can't. sorry everyone is skiing in OKC right now the snow is crazy!!! (Above free

Terrible customer service, was told they could not maintenance the bike that I purchased there and the additional lifetime maintenance that I paid for because it was ski season...... super unprofessio