I just figured out why I always feel so awkward and uncomfortable at this Cold Stone location. They do not welcome you, let alone acknowledge your existence. Coming from working retail my entire life,

I wanted some Cold Stone ice cream and finally decided to go get some today. We had never been to this location before, and we were happy with the pleasant service, nice atmosphere, and delicious ice

Ordered a hour ahead so I wouldn't have to wait. Was ignored inside. Asked 3 people about my order to be told they forgot to make it. Then they proceeded to take all the orders in line while I wait an